EFFECTS OF COMMUNICATION AMONG PROFESSIONALS ON BUILDING PROJECTS DELIVERY IN NIGERIA

Purpose: Effective communication is an essential ingredient that can help in achieving the set goal of a construction project. Therefore, the study aimed at assessing the effects of communication among the professionals on building project delivery with a view to developing models for determining the effects of communication on completion time, cost, client satisfaction and project management.

Design/methodology/approach: A questionnaire survey that discuss the problem that may arise as a result of informal communication among the construction professionals, was conducted on in-house consultants and external contractors who had been involved on building projects at the Ministry of Housing, Lagos State in the past five years (2011-2016).

Findings: The results demonstrated that answers all questions asked is the most important characteristic of effective communication while specification is the most used communication mechanism. The results also show that the four topmost effect of communication are time, client satisfaction, project management and cost.

Research limitations/implications: The limitation of the study is that data was collected from participants that were involved in construction projects executed by a Ministry in Lagos State in the last five years. This implies that the research is a case study of an establishment. Future study could be extended to cover the whole State in particular or Nigeria in general.

Originality/value: The characteristics of an effective communication and most effective communication mechanisms established through the study will improve construction stakeholder's delivery strategies of building projects. The models developed will also assist in predicting accurately the communication mechanisms that are germane to completion time, client satisfaction, project management and cost of building projects.